STOP!
PLEASE NOTE CHANGES TO OUR OPENING TIMES DURING THE CORONAVIRUS PANDEMIC.
THESE MAY CHANGE AT SHORT NOTICE TO ALIGN WITH THE GOVERNMENT RECOMMENDATIONS AND STAFFING LEVELS.
From Wednesday 25th March 2020:
If you have symptoms or queries relating to the coronavirus, please go online at NHS111 or ring 111 if you have no online access. Note that we are unable to issue sick notes for coronavirus, these should be obtained via NHS111 online.
For medical queries that cannot wait and are not related to coronavirus, please ring either 01473 328263 or 01473 787435 between 08:00 and 18:30 Monday to Friday. You will be put through to whichever site is open. A receptionist will answer your call and ask you some basic questions. You will then be added to a telephone triage list and a member of our clinical team will contact you. They will discuss your symptoms and give you advice on what to do next. If you are offered a prescription, please ask where to collect this from and when. Our dispensaries are under tremendous pressure and will continue to prioritise acute prescriptions but these do take time to prepare.
If you wish to collect medication that has already been ordered, please note our dispensary opening times as below::
Opening times at Holbrook
Monday to Wednesday:
| 8am – 11am | Open for urgent prescription collections |
| 11am – 2pm | Close for protected dispensing |
| 2pm – 3pm | Open for collection of prescriptions by over 70s only |
Thursday:
| 8am – 11am | Open for urgent prescription collections |
Friday:
| 8am – 11am | Open for urgent prescription collections |
| 11am – 2pm | Close for protected dispensing |
| 2pm – 3pm | Open for collection of prescriptions by over 70s only |
| 3pm – 5pm | Open for urgent prescription collections |
Opening times at Shotley
Monday to Thursday:
| 8am – 11am | Open for urgent prescription collections |
| 11am – 2pm | Close for protected dispensing |
| 2pm – 3pm | Open for collection of prescriptions by over 70s only |
| 3pm – 5pm | Open for urgent prescription collections |
Friday:
| 8am – 11am | Open for urgent prescription collections |
For medication orders, please order online where possible or put any urgent repeat requests in the letter box in the back door at the site you wish to collect from. Please do not put your medication request in early as we will be unable to process it until it is due.
If you are over 70, shielding or self isolating and need your medication delivered, please arrange for a friend, relative or neighbour to help if possible. If this is not available to you, please contact one of the local Good Neighbour Schemes below:
- Shotley/Erwarton 07799 873 881
- Harkstead/Lower Holbrook – 01473 328326
- Chelmo/Pin Mill – 01473 780408
- Tattingstone – 07895 052086
- Stutton network – 01473 327753
- Holbrook helpers – 07999 583017
Please bear with us during this difficult time and thank you for your patience.