Shotley/Holbrook Surgery Changes

STOP!
PLEASE NOTE CHANGES TO OUR OPENING TIMES DURING THE CORONAVIRUS PANDEMIC.
THESE MAY CHANGE AT SHORT NOTICE TO ALIGN WITH THE GOVERNMENT RECOMMENDATIONS AND STAFFING LEVELS.


From Wednesday 25th March 2020:

If you have symptoms or queries relating to the coronavirus, please go online at NHS111 or ring 111 if you have no online access. Note that we are unable to issue sick notes for coronavirus, these should be obtained via NHS111 online.

For medical queries that cannot wait and are not related to coronavirus, please ring either 01473 328263 or 01473 787435 between 08:00 and 18:30 Monday to Friday. You will be put through to whichever site is open. A receptionist will answer your call and ask you some basic questions. You will then be added to a telephone triage list and a member of our clinical team will contact you. They will discuss your symptoms and give you advice on what to do next. If you are offered a prescription, please ask where to collect this from and when. Our dispensaries are under tremendous pressure and will continue to prioritise acute prescriptions but these do take time to prepare.

If you wish to collect medication that has already been ordered, please note our dispensary opening times as below::


Opening times at Holbrook

Monday to Wednesday:

8am – 11amOpen for urgent prescription collections
11am – 2pmClose for protected dispensing
2pm – 3pmOpen for collection of prescriptions by over 70s only

Thursday:

8am – 11amOpen for urgent prescription collections

Friday:

8am – 11amOpen for urgent prescription collections
11am – 2pmClose for protected dispensing
2pm – 3pmOpen for collection of prescriptions by over 70s only
3pm – 5pmOpen for urgent prescription collections

Opening times at Shotley

Monday to Thursday:

8am – 11am Open for urgent prescription collections
11am – 2pm Close for protected dispensing
2pm – 3pm Open for collection of prescriptions by over 70s only
3pm – 5pm Open for urgent prescription collections

Friday:

8am – 11amOpen for urgent prescription collections

For medication orders, please order online where possible or put any urgent repeat requests in the letter box in the back door at the site you wish to collect from. Please do not put your medication request in early as we will be unable to process it until it is due.

If you are over 70, shielding or self isolating and need your medication delivered, please arrange for a friend, relative or neighbour to help if possible. If this is not available to you, please contact one of the local Good Neighbour Schemes below:

  • Shotley/Erwarton 07799 873 881
  • Harkstead/Lower Holbrook – 01473 328326
  • Chelmo/Pin Mill – 01473 780408
  • Tattingstone – 07895 052086
  • Stutton network – 01473 327753
  • Holbrook helpers – 07999 583017

Please bear with us during this difficult time and thank you for your patience.